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Privacy Policy

Privacy Policy V1 February 2026 Therapeutic Compliance Pty Ltd

1. Who We Are

We provide professional business advisory and consulting services throughout New South Wales and Australia.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information when you:

  • Visit our website

  • Contact us

  • Engage our consulting services

  • Subscribe to updates or communications

 

2. What Personal Information We Collect

We may collect the following types of personal information:

Personal Details

  • Full name

  • Phone number

  • Email address

  • Postal or business address

Business Information

  • Business name

  • ABN/ACN

  • Financial and operational information relevant to consulting services

Compliance Information

  • Identification documents (where legally required)

Website Usage Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

We only collect personal information that is reasonably necessary for our business operations.

 

3. How We Collect Personal Information

We collect personal information:

  • Directly from you (via contact forms, email, phone, meetings)

  • When you engage our services

  • Through online enquiry form

  • From authorised third parties (e.g., accountants, legal advisors, government bodies)

  • Automatically via website analytics tools and cookies

 

4. Why We Collect Your Information

We collect and use your information to:

  • Provide business consulting and advisory services

  • Prepare business reports, strategies and documentation

  • Communicate with you about your enquiry or engagement

  • Process invoices and payments

  • Comply with legal and regulatory requirements

  • Improve our website and services

We will not use your personal information for unrelated marketing purposes without your consent.

 

5. Disclosure of Personal Information

We may disclose your information to:

  • Professional advisors (lawyers, accountants, auditors)

  • Government agencies where required by law

  • IT providers, cloud storage providers and software platforms

  • Payment processing providers

  • Contractors assisting in delivering our services

We take reasonable steps to ensure third parties protect your personal information.

 

6. Overseas Disclosure

Some of our IT service providers or cloud storage providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

 

7. Data Security

We take reasonable steps to protect your personal information from:

  • Unauthorised access

  • Misuse or interference

  • Loss or theft

  • Modification or disclosure

Security measures include:

  • Secure servers and encrypted systems

  • Password-protected databases

  • Access restrictions

  • Secure document storage

 

8. Cookies & Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to:

  • Improve user experience

  • Monitor website performance

  • Analyse visitor behaviour

You may disable cookies via your browser settings. However, some website functionality may be affected.

 

9. Direct Marketing

We may send you updates or relevant business information where you have opted in or where permitted by law.

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Contacting us directly

 

10. Access and Correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, incomplete or outdated.

To make a request, please contact us using the details below.

 

11. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles, you may submit a written complaint to us.

We will:

  1. Acknowledge your complaint

  2. Investigate the matter

  3. Respond within a reasonable timeframe

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

12. Contact Us

https://www.tcomply.com.au/

0404 898 168 or carolyn@tcomply.com.au

 

13. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated effective date.

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